Policies
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Attendance & Missed Lessons
Beginning Summer 2026, private lessons are held as scheduled and are not canceled or rescheduled if missed.
If a student misses a private lesson, their teacher will provide a short personalized practice video or assignment to help them stay engaged and continue making progress between lessons.
If Magnolia Music School needs to cancel a private lesson due to teacher illness or another unforeseen circumstance, we will make every effort to provide a substitute teacher. If a substitute is not available, a makeup lesson or tuition credit will be offered.
Group classes, choir rehearsals, camps, and semi-private lessons are not eligible for makeup classes or substitute videos if missed. If Magnolia Music School must cancel one of these programs, we will provide a substitute teacher, rescheduled session, bonus class, or tuition credit whenever reasonably possible.
Health & Illness Policy
To help protect our staff and fellow students, please keep your child home if they are experiencing fever, vomiting, or other signs of contagious illness. Thank you for helping keep our community healthy.
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Ongoing private lessons beginning Fall 2026 reserve a recurring weekly lesson time and are billed monthly.
Once tuition has been paid for a month's lessons, it is non-refundable except as described in the Ending Lessons policy below.
Magnolia Music School reserves the right to make exceptions in cases of serious illness, family emergency, relocation, or other extraordinary circumstances.
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Ongoing private lessons continue on a month-to-month basis until canceled. There is no semester commitment.
If you wish to discontinue lessons, please provide at least three weeks' written notice. Your recurring lesson time will remain reserved during this notice period, and regular tuition will continue to apply.
If you choose not to attend lessons during the notice period, any remaining scheduled lessons are forfeited and are not eligible for a refund.
If tuition has already been paid beyond the required three-week notice period, any tuition paid for lessons beyond that notice period will be refunded. If tuition has not yet been paid through the full notice period, the remaining balance will be due.
Magnolia Music School reserves the right to make exceptions to this policy at its discretion.
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Refund Policy for Group Programs
Choir: If a choir has a waitlist, trial rehearsals are not available, as we don't want to hold a spot that another family could use. Families are welcome to enroll and attend the first rehearsal (or, when appropriate, the first two rehearsals). If they decide the choir isn't the right fit, we'll provide a prorated refund for the remainder of the session.
Small-group classes (Guitar, Ukulele, Mixed Jam, Songwriting): Families may attend the first class and, if they decide not to continue, receive a 50% refund for the remaining weeks.
After the second rehearsal or class has occurred, all tuition is non-refundable, as your child's spot is reserved for the full session.
Small Group Class Enrollment Policy (Classes Capped at Four Students)
Our small-group classes are designed for up to four students and typically meet for 45 minutes.
4 or 3 students: Class meets for the full 45 minutes.
2 students: Class meets for 30 minutes as a semi-private lesson.
1 student: We'll reach out with options for continuing as a private lesson or transferring to another class.
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Attendance
Because camps are short, immersive programs with limited enrollment, missed camp days cannot be made up or refunded. If your child needs to miss a day, we’ll do our best to help them rejoin the group smoothly when they return.
In the rare event that Magnolia needs to cancel a camp day due to illness or emergency, we will make every effort to provide a substitute teacher or comparable solution.
Refund Policy for Camps
Camp enrollment reserves a full-week spot for your child, and staffing and materials are planned accordingly.
Cancellations made 14 or more days before the start of camp are eligible for a full refund, minus a $50 administrative fee.
Cancellations made 7–13 days before camp are eligible for a 50% refund.
Cancellations made fewer than 7 days before camp, or after camp has begun, are non-refundable.
If a serious illness or family emergency arises, please reach out — while refunds aren’t guaranteed, we’ll always try to respond with care and flexibility when possible.
Transfers
If space allows, families may request to transfer to a different camp week prior to the start of camp. Transfers are not guaranteed and depend on availability.
Extended Care
Extended care fees are non-refundable once camp has begun, as staffing is scheduled in advance.
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To help keep things organized, all scheduling and administrative questions should go through Kat White or Kathryn Pannell. This allows our teachers to stay focused on teaching and ensures consistent communication.
You can always reach Kat or Kathryn at admin@magnoliamusicschool.com with any questions about lessons, scheduling, or billing.
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For student safety, children should not be dropped off outside the building. A parent, guardian, or authorized adult should accompany the child inside and ensure that they have connected with a Magnolia Music School teacher or staff member before leaving.
Students should remain inside Magnolia Music School until a parent, guardian, or authorized adult arrives for pickup, unless a family has explicitly arranged independent dismissal in advance.
Families are responsible for timely pickup at the end of lessons and classes. Teachers may be teaching back-to-back lessons and are not able to provide extended supervision beyond scheduled lesson times.
If a parent is running late, we appreciate communication whenever possible.
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At Magnolia Music School, we create music together—and that means showing up for each other with care, focus, and respect. We want every student to feel supported and able to grow.
We know that being silly and having fun are part of being a kid, but during class time, our main goal is to learn and make music together. When a student is consistently disruptive, it can affect the experience for everyone.
To help keep things positive and productive, we ask all students to follow these expectations:
Stay Engaged: Please give your full attention during warm-ups, group work, and activities.
Be Kind: Treat classmates, teachers, and assistants with respect and encouragement.
Participate Fully: Try your best, take creative risks, and be open to learning something new.
If a student is repeatedly disruptive after reminders and redirection, Magnolia Music School reserves the right to remove them from the program for the remainder of the session. We know kids are always growing, and we’d be happy to welcome them back when they’re ready to participate more fully.
If a student is asked to leave a program for behavioral or safety reasons, we’ll work with families to determine an appropriate refund for the unused portion of the program. Any refund issued will be based on remaining sessions or days.
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For guitar and ukulele students, short fingernails on the “fretting” (left for most) hand are essential — it’s impossible to press the strings correctly or make clear notes with long nails.
Please make sure your child’s left-hand nails are trimmed before each lesson or class. (strumming-hand nails can be a little longer if desired.) This may seem like a small detail, but it makes a huge difference in comfort, sound quality, and progress!
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Privacy Policy:
Magnolia Music School respects your privacy and is committed to protecting your personal information.
When you provide your contact information, including your mobile phone number, we may use it to communicate with you regarding lessons, classes, camps, scheduling, billing, school announcements, and other information related to your participation in Magnolia Music School programs.
No Sharing of Information
Magnolia Music School does not sell, rent, share, or disclose your personal information, including mobile phone numbers and SMS consent, to third parties under any circumstances. -
By providing your mobile phone number and opting in to receive text messages from Magnolia Music School, you agree to the following terms:
Types of Messages
You may receive text messages regarding:Lesson and class scheduling
Appointment reminders
Camp information and updates
Billing and payment reminders
School announcements and notifications
Program enrollment information
Customer support communications
Message Frequency
Message frequency varies depending on your enrollment and participation in Magnolia Music School programs.Message and Data Rates
Message and data rates may apply according to your mobile carrier's plan.Customer Support
For assistance, reply HELP to any text message or contact us at kat@magnoliamusicschool.com.Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any text message. After opting out, you will no longer receive SMS communications from Magnolia Music School unless you provide new consent.Magnolia Music School reserves the right to update these Terms & Conditions as needed.